Office Policies

We are a teaching practice: Please note that at times you may be seen by a Medical Student during your appointment. The doctors will always come and speak with you about your visit as well. If you are not comfortable with seeing a student, please notify the nurse at the time of the visit and we will honor your request.

Cancellation Policies

  • We require a 24 hour notice for any cancellations.
  • Less than 24 hours notice will incur a missed appointment fee of $50 for a 15 minute appointment and a $95 fee for a missed 30 minute appointment.
  • Cancellations must be via phone call not portal message.
  • To cancel or reschedule Monday appointments, our office must receive a call to cancel by the Friday prior to the appointment.

    LATE FEE

  • $50 Admin/Late Fee
  • Please be note that Aging Account Balances will have this $50 administrative/late fee applied to off-set the additional costs involved with ongoing collection efforts (including, but not limited to, additional monthly statements, postage, and additional staff-time needed to manage aging accounts in bad debt status).

Running on time: We know your schedule is busy and that your time is valuable. Unfortunately, if you arrive more that 15 minutes late for your appointment, you will need to reschedule your appointment.

Urgent need or sudden illness: We have a limited number of same day appointments available every day. Please call early in the morning, as these spots fill up quickly.